American Citizen Services

The American Citizen Services (ACS) section of the Consular Section provides information and assistance to U.S. citizens in the United Kingdom. ACS consists of Special Consular Services, the Passport & Citizenship Unit, and the Federal Benefits Unit. Each Unit has different opening hours.

American Citizen Services & Visa Applicants with Flu-Like Symptoms

If you have an American citizen service appointment or visa appointment and you are experiencing flu-like symptoms which you believe may be related to the H1N1 Flu, please do not come to the U.S. Embassy, London. We will provide priority re-scheduling of your appointment should you need to cancel for this reason as follows:-
 • To reschedule U.S. Passport and Citizenship services
 • To reschedule U.S. Special Consular Services appointments
 • To reschedule Visa appointments

Can't find the information that you're looking for? Try our new American Citizen Services Blog. With easy to navigate features such as categories at the top of the page and a tag cloud on the right you'll be sure to find the information that you need. http://london.usembassy.gov/americanservices .

Security - How To Get Into The Embassy

Please be aware of our security requirememts.

If you fail to follow these security requirememts you may face delays or cancellations to your visit.

News

25 August 2009
American citizens are reminded that you are required to provide your Social Security Number, if you have been issued one, when submitting forms to renew or apply for a U.S. passport. Failure to do so can result in a $500 fine enforced by the IRS. For more information on how to correctly fill out passport applications forms, please ensure that you read the "Tips for Completing…" page of the appropriate passport application form.

20 February 2009
Warden Conference at the U.S. Embassy in London.

02 February 2009
American Citizen Services now has a blog. This replaces our newsletter service ; we hope we can offer you much more timely and relevant information. PLEASE let us know what you think!

02 February 2009
The Worldwide Caution issued by the Department of State has been updated.

15 January 2009
Latest American citizen newsletter (PDF) released. In this issue we cover:-
 • Register to vote -it is quicker and easier than ever!
 • Traveling to the U. S. or UK? Important information
 • Our next "Talk with the Consul" Webchat
With this issue, we move to quarterly publication of our newsletter as we explore new ways of providing information to Americans in the United Kingdom. Click here for the January 2009 Newsletter (PDF).

How to contact us

You can contact American Citizen Services by email, telephone, or mail.

For the Passport and Citizenship unit, send an email to londonpassports@state.gov or call [44] (20) 7499-9000 and follow the prompts.

For the Special Consular Services unit, send an email to SCSLondon@state.gov or call 020-7499-9000 and follow the prompts.

Recorded information is available 24 hours/day, seven days/week, at [44] (20) 7499-9000.

You also can write to us at:

   American Citizen Services
   U.S. Embassy
   55/56 Upper Brook Street
   LONDON, W1A 2LQ

Emergency Contact Information

In an emergency involving an American citizen in the United Kingdom, you can reach a Consular Duty Officer via the main Embassy telephone number, [44] (20) 7499-9000.

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