Special Consular Services
Lost or Stolen Property/Airline Tickets
What to do first
All cases of loss or theft should be reported to the police as soon as possible, even if there seems little likelihood that the thieves will be arrested or valuables recovered. A police report is necessary if you will be filing an insurance claim to replace the missing items.
The report must be made in person, preferably to the police station in the area where the loss or theft occurred. Ask for the police reference number, and be sure that you have reported the disappearance of the property accurately as either lost or stolen.
We also suggest that you leave a record of your name, permanent address, and a brief description of the lost/stolen items at the Embassy. Money, jewelry, and other valuables are rarely recovered, but identity cards, photos, and empty wallets are occasionally turned in. We do our best to return them to their owners.
WARNING
Many visitors to London have their pockets picked, purses snatched, or valuables stolen by thieves who frequent rail and underground stations, major shopping streets, restaurants, department stores, and other crowded areas. Thousands of Americans visit the Embassy each year to replace stolen passports. For information on how to reduce your risk, see our information sheet on Precautions Against Theft.
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Reporting/Replacing Lost or Stolen Traveler's Checks
American Express: 0800-521-313 (24-hour service)
Citibank: 0800-005-500
Thomas Cook: 0800-622-101 (24-hour service)
Visa: 020-7937-8091 (24-hour service)
MasterCard: 0800-964-767
Reporting Lost/Stolen Credit Cards
American Express: 012-7369-6933
Diners Club: 0800-460-800
MasterCard: 0800-964-767
Visa: 0800-895-082
Airline Policies on Lost or Stolen Tickets
In general, most airlines will replace lost or stolen paper tickets on the return leg of a round trip. However, the passenger will need to appear in person at the ticket desk at the airport to fill out a form. Most airlines charge a fee of at least $100 to replace a paper ticket.
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Lost or Stolen Property/Airline Tickets